Returns

Returns

We hope you are delighted with your purchase. If you would still like to return or exchange an item, you will find the options and instructions below.

Returning an online purchase

If you are a consumer and purchased a standard product online, you may notify us of your return within 14 days of receiving it. After notifying us, you have a further 14 days to send the product back or return it to us in person.

Discounted standard products and SALE items may also be returned within this statutory period.

Register your return through Sendy

A return label through Sendy costs €7.95. Return shipping is at your own expense. You may also use a carrier of your choice.

How to return an item

  1. Register your return through the Sendy returns portal.
  2. Create a return label or choose your own carrier.
  3. Pack the item carefully, particularly if it is fragile.
  4. Include a note with your name and order number.
  5. Keep your proof of postage until your return has been fully processed.

Return address:

Sharon Flowers
Vleetstraat 14D
1446 AP Purmerend
The Netherlands

Refund, exchange or store credit

For an online return, you may choose:

  • a refund;
  • an exchange, if the requested item is available;
  • store credit valid for two years.

If you return your entire order, we will also refund the cost of the least expensive standard delivery option offered. If you return only part of your order, the original shipping costs will not be refunded.

We will issue your refund through the original payment method no later than 14 days after you notify us of the return. We may wait until we have received the product or until you provide proof that it has been sent back.

Which products are bespoke?

Products created to your personal preferences or measurements are excluded from the statutory cooling-off period. This includes:

  • Create Your Own bouquets that have been personally composed and cut;
  • standard bouquets adapted at your request;
  • bouquets cut specifically for a vase under 35 cm tall;
  • bridal bouquets and matching wedding flowers;
  • floral arrangements or styling products created to your specifications.

A standard product is not automatically considered bespoke. This exception applies only when the item was genuinely personalised for you.

Showroom purchases

Purchases completed entirely in our showroom are not covered by a statutory cooling-off period.

Vases, pots and plants may be exchanged or returned for store credit within seven days, provided that you have valid proof of purchase, the item is complete, unused and undamaged, and you bring the original packaging where possible.

We do not issue cash refunds for voluntary showroom returns. Bespoke bouquets and personally adapted items cannot be exchanged.

Damaged or incorrect item?

If you received a damaged, defective or incorrect item, please do not register the return through Sendy straight away. First email info@sharonflowers.nl.

Include your name and order number, a short description, clear photos of the product and, for transport damage, photos of the packaging and shipping label.

If your complaint is valid, the necessary return costs will of course not be charged to you.

Need help?

If you are unsure whether your purchase can be returned, contact us at info@sharonflowers.nl or call +31 (0)299 786 314. We will be happy to help.